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The science of sitting ®

    • Office Seating
    • Desks and Tables
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        Height Adjustable Desk

        An essential upgrade for a healthier, more productive workspace. Easily adjust to your ideal desk height—whether seated or standing

        upCentric Height Adjustable Desks and Tables

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        Power and Data Rail

        Keep workspaces tidy and safe by efficiently organizing and routing power and data directly to each desk.

        Fixed Height Desks and Tables

        Divider Panels

    • Stackers, Guest Chairs
    • Sit Stands, Stools
    • Monitor Supports
    • Ergonomic Office Accessories
    • Industrial Seating
    • Belair Casegoods
    • Healthcare Seating
  • Get Fitted

How to: Configure the Digital Display Control with 4 Position memory

OWNER MANUALS
TROUBLESHOOTING
How to set a memory position

Use the and to adjust table to the desired height.

 

Hold the and the desired memory button and the desired memory button , , , or together until it beeps and P1, P2, P3 or P4 is shown on the display screen.

 

Now you can press the memory button and the desk will automatically move to the preset memory position

 

How to move table to saved position

Press and hold the memory button (, , , ) until the table adjusts to the saved position.

How to synchronize desk legs

The first time a desk is assembled, the legs must be synchronized before use.

Press and hold and buttons on the handset simultaneously for 3-5 seconds, both legs will begin to lower. Continue holding the buttons until both legs reach the lowest position.

 

When finished synchronizing, the legs will stop moving and the handset will emit a beeping sound and the buttons can be released. The display will show the starting height.

How to set a maximum and minimum height limit

Maximum height limit

Move the desk to the desired maximum height.

 

Press and hold the while simultaneously pressing the button 4 times.  A beeping sound will notify you that the process has completed.

 

Note: You must press the and button at the same time on the first press and you must continue to hold the button the entire time, or this setting will not work.

Minimum height limit

Move the desk to the desired minimum height.

 

Press and hold the while simultaneously pressing the button 4 times. A beeping sound will notify you that the process has completed.

 

Note: You must press the and button at the same time on the first press and you must continue to hold the button the entire time, or this setting will not work.

How to disable a maximum and minimum height limit

Disable a maximum height limit

Move the desk to the maximum height limit.

Press and hold the while simultaneously pressing the button 4 times.  A beeping sound will notify you that the process has completed.

Note: You must press the and button at the same time on the first press and you must continue to hold the button the entire time, or this setting will not work.

Disable a minimum height limit

Move the desk to the minimum height limit.

 

Press and hold the while simultaneously pressing the button 4 times. A beeping sound will notify you that the process has completed.

 

Note: You must press the and button at the same time on the first press and you must continue to hold the button the entire time, or this setting will not work.

Adjusting your starting display height

First, make sure your desk is adjusted to the lowest position.

 

Press and hold for 5 seconds, the digital display will begin to flash. Once flashing, use the and buttons to adjust the height on the handset display.

 

Once the handset display is showing the correct height, wait 10 seconds. The display will stop flashing to confirm that you have successfully set the starting height.

Switching between metric and imperial units

Press memory buttons , and for 5 seconds.


The handset display will show “C-I“

For metric: Press , the handset display will show “C” for centimeters.

 

For Imperial: Press , the handset display will show “I” for inches.

Note: Imperial units (inches) are the default UOM.

Setting up parallel connectivity (if available for your model)

A Y-splitter cable is required to parallel connect two upCentric frames to adjust as one. Make sure both desks are adjusted to the lowest position.

 

Plug both “male” ends of the Y-splitter cable into the H port of both control boxes.

 

Plug the “male” end of the handset cable into the “female” end of the Y-splitter cable.

 

Synchronize all legs together  – press and hold and buttons together. The control boxes will beep twice to notify you that they are now parallel connected.

How to reset

Press and hold the and buttons on the handset simultaneously for 3-5 seconds, both legs will begin to lower, and a short beep will emit from the handset. Continue holding both buttons for 10-15 seconds until the handset emits a long beep to confirm the factory reset.

 

Once complete, all memory positions and programmed limitations will be erased

Owner's Manual

UP-2LV
UPMOD-2LV
UP-3L
UPMOD-3L
UP-ES

Troubleshooting

WARNING
Ensure the desk is free to move and not obstructed. Personnel should use caution to prevent injury from a desk in motion. Please note this is a general guide and not absolute.

Synchronize desk legs

Prior to performing any troubleshooting, perform a re- synchronization. On occasion, the desk may require a re-sync for a variety of reasons. This is normal.

• Ensure there are no obstructions for the desk to move vertically

• Press and hold and at the same time

• Continue to hold and while the desk lowers until it reaches the bottom (lowest point).

• Release the buttons once the system beeps.

• If it does not beep, or if the desk is not level, repeat the re-sync operation.

• This operation may be required a few times until the desk is at the lowest level position.

The system has now be re-synchronized.

Note:
If re-synchronization doesn’t resolve the issue, perform a factory reset

Error Codes
E00
Synchronization in progress
E01
Overuse protection
E02
Unbalance protection
E03
Anti-collision
E04
T-touch protection
E11
M1 motor over-current protection
E12
M2 motor over-current protection
E13
M3 motor over-current protection
E21
No Hall sensor from M1
E22
No Hall sensor from M2
E23
No Hall sensor from M3
E31
No current from M1
E32
No current from M2
E33
No current from M3
Issue: No movement at all

• Perform re-sync

• Is green light on Control Box on? If it is, this mean there is power going to the desk.

• Does the handset light up and display correctly?

• If the Control Box has power and the handset appears to be working, unplug both items and reconnect ensuring all wires are secure.

• If the frame still does not adjust, a service technician needs to be called.

 

Issue: Only one leg moves

• Perform re-sync

• One leg may lower only 1″, then stop.

• Continue to perform resets until both legs are at lowest position.

• If the frame still does not adjust, a service technician needs to be called.

Issue: Received frame without a control box

• Contact ergoCentric to have the correct frame box sent out.

Issue: Cords to handset are too short

• Request extension cords from ergoCentric.

Issue: Motor housing (where leg meets frame) is open

• Lightly inspect to ensure no internal damage exists.

• If there is no internal damage, clip the plastic cover down and use as is.

• If there are any internal damage issues, the leg will need to be replaced.

• If the product was opened and the motor housing is opened, ignore the sticker message indicating warranty is void.

Issue: Control box is cracked/damaged

• Document the damage and request a new control box from ergoCentric.

Issue: Wires are damaged

• Document the damage and request new AC cable, handset, or leg as required.

Issue: Handset and control box are not working

• Unplug everything from control box for 10 seconds, then plug back in.

• Perform re-sync

• If it lights up green, this means there is power going to the desk. If not, request a new control box.

• Does the handset light up and display correctly? If not, request a new handset.

• Perform re-sync

• If the frame still does not adjust, a service technician needs to be called.

Issue: Legs are not moving together

• Have a service technician bring in a new control box to test on the frame.

• If the test control box does not fix the issue, the service technician should have spare legs to test and replace the problem leg(s)

 

Issue: Frame is leaking lubricant from the bottom of a leg

• The frame may have been over-lubricated and the extra lubrication is now leaking out.

• This will not cause any mechanical problems with the frame and it will continue to work properly.

• Wipe off any excess lubrication and the frame should no longer leak.

Issue: Mid-section of leg does not adjust with whole leg

• The leg will continue to work properly. May make a loud noise while adjusting.

• If this is a persistent issue, a service technician can replace the leg.